FAQ
Everything you might want to know before you join. Can't find your answer? Contact us.
Septerix is ongoing psychiatric care by video for adults. You check in with short questionnaires between visits, AI summarises what changed, and a licensed psychiatrist reads that summary before your video visit.
No. Septerix is psychiatric care: evaluation, diagnosis, and medication management with a psychiatrist. If you also need talking therapy, your psychiatrist can talk with you about options near you.
No. Nobody watches check-ins live. If you are in danger or thinking about ending your life, call 112 or your national crisis line now. You can find one at findahelpline.com.
No. Every evaluation and follow-up visit is with a licensed psychiatrist, live on video. The AI works in the background and doesn't give you therapy or medical advice.
Psychiatrists who are licensed in the country where you receive care. You'll see your psychiatrist's name and credentials before your first visit.
A 60-minute video evaluation. Your psychiatrist goes through your history and current symptoms, makes a diagnosis, and agrees a treatment plan with you.
It depends on your plan. Many people have follow-ups every few weeks at first and less often once things are stable. You and your psychiatrist decide together.
Yes, when your psychiatrist decides it's right for you. Stimulants and other controlled medications have extra national rules, and these can affect what can be prescribed by video.
Yes. With your permission, your psychiatrist can share a summary of your care with them.
Yes. Contact us and we'll help you move to another psychiatrist where one is available.
It sends standard questionnaires, summarises what changed since your last visit, lays out your past doses and reported side effects, and, only if you agree, drafts a visit note. See exactly how we use AI.
No. Your psychiatrist makes every diagnosis and every prescribing decision.
Yes. You can turn off AI summaries and note drafting at any time and keep the same psychiatrist.
You'll see crisis resources straight away, and the answer is flagged for a person on the clinical team to review. Check-ins aren't monitored live, so in an emergency call 112.
A few minutes a week. They use short standard questionnaires, such as the PHQ-9 for depression.
Your care team. We don't sell your health information or use it for advertising.
Not without your separate written permission. Saying no doesn't change your care.
Yes. Email privacy@septerix.com. Some medical records must be kept for a period set by law, and we'll tell you if that applies. Read our Privacy Policy for details.
A first evaluation is €190 for 60 minutes. Follow-up visits are €95 for 30 minutes. Check-ins between visits are included at no extra charge.
No. You pay per visit.
It depends on your country. We'll share any insurance or reimbursement options for your country, so you can decide before booking anything.
Rules for video psychiatry differ from country to country, so availability depends on where you live. Tell us your country when you request the demo.
Adults 18 and over with depression, anxiety and panic, ADHD, bipolar disorder, PTSD, or OCD.
People who need emergency, hospital, or residential care, people who need supervised withdrawal from alcohol or drugs, and anyone under 18. We'll help you find the right place.
No. It only means we'll send you the demo. Please don't send health details through the demo form.
A phone, tablet, or computer with a camera, a stable internet connection, and a private place to talk.